Hosting company Hostinux, represented by HOSTINUX LIMITED, Registration No. 16259388, hereinafter referred to as "Company", offers virtual and dedicated server rental services, as well as related services, to any legal entity or individual, hereinafter referred to as "Client", under the terms of this Offer

Full and unconditional acceptance of the terms of this document (acceptance) is considered to be the Client's payment for the Company's services.

1. Company's Responsibility Zone

1.1. Problems with host machines and connectivity are the Company's responsibility.

1.2. Problems with the operating system, any software installed on the virtual server by the Client are the Client's responsibility.

2. Payment Procedure

2.1. Services are provided on the basis of 100% payment within 3 (three) business days after payment.

2.2. Payment by individuals is made only through electronic payments.

2.3. Hosting payment is made in rubles based on current tariffs published on the Company's official website at: https://hostinux.com.

2.4. Commissions from intermediaries and payment systems may be added to the payment.

2.5. In case of non-payment of the next Hosting period, the Company suspends the provision of services.

2.6. After suspension of services, data is retained for 8 (eight) hours for tariffs paid monthly and longer, and 3 hours for daily tariffs.

2.7. In case of full payment after suspension of service, service resumption is made within 24 (twenty-four) hours.

2.8. When the "Auto-payment" option is activated, the Client grants the Company permission to debit funds from the linked bank card in the amount necessary to activate the service(s), taking into account the existing balance of funds in the personal account.

2.9. The Client has the right to disable auto-payments at any time in the personal account at https://my.hostinux.com/.

3. Refund

3.1. Refund is possible only in case of server malfunction due to the Company's fault and for actually unused days.

3.2. Refund is made within 24 hours to the account from which the payment was made.

3.3. To refund, it is necessary to write a letter-request to support with the subject "Refund" in the personal account at https://my.hostinux.com/.

3.4. In case of violation of the terms of service provision, the Company has the right to refuse the Client a refund.

3.5. In case the Client, to whom a refund is made, has caused losses to the company (server shutdown, network outages, IP blacklisting, etc.), the amount of losses incurred by the Company is deducted from the refund amount.

3.6. The Client may be denied a refund if fraud or violation of the terms of service provision described in this Offer has been established.

3.7. In case the Client requests a refund due to geolocation, location or IP address registration mismatch, the refund decision is made based on data provided by RIPE NCC service (https://apps.db.ripe.net/db-web-ui/query). Information obtained from this source is considered priority and final for determining the actual location of the IP address. The Client may be denied a refund if RIPE NCC data does not confirm the Client's claimed mismatches.

4. Client's Rights and Obligations

4.1. The Client is provided with access (unless otherwise specified) to the server and the Client bears all related responsibility.

4.2. The Client has the right to install and use any software on their server, provided that it is legal and does not violate copyright and related rights, as well as the norms of the current legislation of the Russian Federation.

4.3. The Client is obliged to monitor the compliance of all posted materials, used software, content posted on the server, and be responsible for its compliance with the norms of current legislation of the Russian Federation.

4.4. The Client has the right to use their Hosting for any purposes, except for purposes that contradict the legislation of the Russian Federation and laws on copyright and related rights.

4.5. All issues related to the Client's hosting performance are accepted only in support requests in the personal account at https://my.hostinux.com/.

4.6. In case of blocking of the Client's hosting due to a complaint and/or other reasons 1 (one) or more than 1 (one) time per month (network scan, outgoing DDoS attacks, etc.) and the Client's failure to take measures on the received complaint, the Company has the right to prematurely stop the provision of service and block the Client without the possibility of refund.

4.7. In case the Client fails to take measures on the received complaint, the Company reserves the right to block the Client without additional notice.

4.8. The Company has the right to prematurely stop the Client's service due to a received complaint without notice, regardless of the number of complaints received.

4.9. The Company has the right not to provide deadlines for eliminating the causes of complaints.

4.10. The Company has the right not to provide data from the Client's stopped server if it was blocked due to a complaint. In other cases - at the Company's discretion.

4.11. The Company reserves the right to suspend or terminate the Client's access to the account if additional accounts created by the same Client are found that violate paragraphs 4, 6, and 7 of the Terms of Use.

5. Company's Rights and Obligations

5.1. Company services are provided "as is", the Company reserves the right to revise the rules of service provision, including pricing policy and tariff characteristics at any time, with prior notice to the client, new rules come into effect at the time of their publication on the Company's official website.

5.2. The Company undertakes to maintain proper quality of host machines and eliminate all malfunctions in the shortest possible time.

5.3. The Company does not guarantee 100% availability of the network and host machines.

5.4. All planned technical work, updates, and similar events are conducted from 4:00 to 10:00 Moscow time. Force majeure situations and unscheduled work are not related to this paragraph.

5.5. The Company is not responsible for the inability to access services due to third parties.

5.6. The Company reserves the right to stop the Client's services and servers for: Scheduled maintenance, due to DDoS attacks and network attacks, as a result of natural disasters and other force majeure circumstances.

5.7. The Company provides technical support services to clients based on the Client's request through the personal account at the tariffs published on the Company's official website located at https://hostinux.com.

5.8. The Company is not responsible for the operation of third-party software on the Company's servers, including software purchased from the Company.

6. Prohibited Content and Software

6.1. Hosting prohibits the placement of pornography, including links and advertising containing pornographic scenes.

6.2. Prohibited is the placement of information, software that contradicts and/or is prohibited by the legislation of the Russian Federation, copyright and related rights law.

6.3. Prohibited is the placement of software for botnets, mining, grabing, phishing, and other purposes that clearly contradict legal work on the Internet.

6.4. Mass email spam is prohibited, except for cases authorized by the Company itself.

6.5. Prohibited is the placement of services (including with paid or private access) that can serve as auxiliary means for illegal actions on the Internet.

6.6. Prohibited is the placement of network scanners, proxy checkers, and similar software.

6.7. Network speed on virtual servers is limited to 500 Mbit. To ensure comfortable work with servers for clients, we apply a "Fair Use Policy" for traffic. We have the right, after the server reaches a certain amount of traffic, to reduce the network access speed for this order until the end of the billing month to 10 Mbit or 100 Mbit.

7. Termination of Service Provision on Company's Initiative

7.1. The Company reserves the right to terminate services immediately and without warning in case of:

7.1.1. Unauthorized distribution or copying of software protected by copyright, violation of laws of the Russian Federation, export restrictions, fraud, trafficking of pornographic materials, drugs, and other illegal activities;

7.1.2. Mass email spam to users who have not given explicit consent to receive it;

7.1.3. Defamation, violation of copyright and related rights;

7.1.4. Placement of pornographic content in all its manifestations;

7.1.5. Violation of privacy and property rights, placement of defamatory and offensive information;

7.1.6. Interference with the normal and stable operation of the Company's servers and network resources;

7.1.7. Provision of knowingly false Client data;

7.1.8. Inappropriate communication with Company employees, including the use of obscene language and defamatory statements.

8. Company is Not Responsible

8.1. For the Client's choice of operating system, software, and the consequences that this may entail.

8.2. For any kind of direct and indirect damage, loss of information, business reputation, and other cases of damage.

8.3. The Company does not conduct content checks of the Client's Hosting, except in cases of receiving a reasoned complaint from a third party.

9. Service Level Guarantee

9.1. The Company guarantees maintaining server availability at 99% per month.

9.2. In case of violation of clause 9.1 of this Offer, each full day (24 hours) of service downtime is compensated to the Client in double amount.

9.3. Compensation is accrued only in the form of additional service days and cannot be paid in monetary terms.

9.4. Compensation is accrued based on a request to support in the personal account at https://my.hostinux.com/billmgr#/support/list.

10. E-mail Notifications

10.1. Client registration in the personal account at https://my.hostinux.com/ means automatic Client consent to receive informational e-mail messages, including Company service offers.

10.2. Refusal to receive notifications is possible only in case of complete account closure.

10.3. The Company disclaims responsibility for the Client's failure to receive important informational messages via e-mail.

11. Company Details

HOSTINUX LIMITED

Registration No. 16259388

E-mail: support@hostinux.com

Official website: https://hostinux.com

Personal account: https://my.hostinux.com