Hosting company Hostinux, represented by IPTRANSIT BUSINESS LTD (Company number 16061928), registered at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, hereinafter referred to as the "Company", offers virtual and dedicated server rental services, as well as related services to any legal entity or individual, hereinafter referred to as the "Client" under the terms of this Offer. This agreement is governed by the laws of the United Kingdom (including UK GDPR).

Full and unconditional acceptance of the terms of this document (acceptance) is considered to be the Client's payment for the Company's services.

1. Company's Area of Responsibility

1.1. Issues with host machines and connectivity are the Company's responsibility.

1.2. Issues with the operating system, any software installed on the virtual server by the Client are the Client's responsibility.

2. Payment Terms

2.1. Services are provided based on 100% payment within 3 (three) business days after payment.

2.2. Payment by individuals is made only through electronic payments.

2.3. Hosting payment is made in rubles based on current rates published on the Company's official website at: https://hostinux.com.

2.4. Payment may be subject to intermediary and payment system fees.

2.5. In case of non-payment for the next Hosting period, the Company suspends the provision of services.

2.6. After service suspension, data is retained for 8 (eight) hours for monthly and longer paid plans and 3 hours for daily plans.

2.7. In case of full payment after service suspension, service resumption is performed within 24 (twenty-four) hours.

2.8. When enabling the "Auto-payment" option, the Client authorizes the Company to debit funds from the linked bank account in the amount necessary to activate the service(s), taking into account the available balance in the personal account.

2.9. The Client has the right to disable auto-payments at any time in the personal account at https://my.hostinux.com/.

3. Refund Policy

3.1. Refunds are only possible in case of server malfunction due to the Company's fault and for actually unused days.

3.2. Refunds are processed within 24 hours to the account from which the payment was made.

3.3. To request a refund, you need to submit a support ticket with the subject "Refund Request" in your personal account at https://my.hostinux.com/.

3.4. In case of violation of service terms, the Company has the right to refuse a refund to the Client.

3.5. If the Company incurred losses due to the Client's fault (server shutdowns, network issues, IP blacklisting, etc.), the amount of Company's expenses will be deducted from the refund amount.

3.6. The Client may be denied a refund if fraud or violation of service terms described in this offer is established.

3.7. In case of a refund request due to geolocation, location, or IP address registration discrepancies, the refund decision is based on data provided by RIPE NCC service (https://apps.db.ripe.net/db-web-ui/query). Information obtained from this source is considered priority and final for determining the actual IP address location. The Client may be denied a refund if RIPE NCC data does not confirm the Client's claimed discrepancies.

4. Client Rights and Obligations

4.1. The Client is granted access (unless otherwise specified) to the server and bears all related responsibility.

4.2. The Client has the right to install and use any software on their server if it is legal and does not violate copyright and related rights, as well as the current legislation of the Russian Federation.

4.3. The Client must ensure compliance of all posted materials, used software, and content hosted on the server with the current legislation of the Russian Federation.

4.4. The Client has the right to use their Hosting for any purposes except those that contradict the legislation of the Russian Federation and copyright laws.

4.5. All issues related to the Client's hosting functionality are only accepted through support requests in the personal account at https://my.hostinux.com/.

4.6. In case of Client's hosting being blocked due to complaints and/or other reasons 1 (one) or more times per month (network scanning, outgoing DDoS attacks, etc.) and the Client's failure to address the complaint, the Company has the right to terminate the service early and block the Client without the possibility of a refund.

4.7. If the Client fails to address a received complaint, the Company reserves the right to block the Client without additional notice.

4.8. The Company has the right to terminate the Client's service early due to a received complaint without notice, regardless of the number of complaints received.

4.9. The Company has the right not to provide deadlines for resolving complaint causes.

4.10. The Company has the right not to provide data from the Client's suspended server if it was blocked due to a complaint. In other cases - at the Company's discretion.

4.11. The Company reserves the right to suspend or terminate the Client's access to the account if additional accounts created by the same Client are discovered, which violates points 4, 6, and 7 of the Terms of Use.

4.12. The Client agrees to the processing of personal data in accordance with UK GDPR

4.13. The Client has the following rights regarding their personal data:

- The right to access their personal data

- The right to rectification of inaccurate data

- The right to erasure ("right to be forgotten")

- The right to restrict processing

- The right to data portability

- The right to object to processing

5. Company Rights and Obligations

5.1. The Company's services are provided "as is." The Company reserves the right to revise the terms of service, including pricing and tariff characteristics, at any time with prior notice to the Client. New rules come into effect upon their publication on the official website.

5.2. The Company is obligated to maintain the proper quality of host machines and eliminate malfunctions as quickly as possible.

5.3. The Company does not guarantee 100% network and host machine availability.

5.4. Planned maintenance is conducted between 4:00 AM and 10:00 AM Moscow time, except for force majeure situations and unplanned work.

5.5. The Company is not responsible for service inaccessibility caused by third parties.

5.6. The Company reserves the right to suspend Client services and servers for planned maintenance, DDoS attacks, network attacks, natural disasters, and other force majeure events.

5.7. Technical support is provided to Clients based on requests submitted through the personal account at the rates published on the official website.

5.8. The Company is not responsible for the operation of third-party software on its servers, including software purchased from the Company.

6. Prohibited Content and Software

6.1. Hosting pornography, including links and advertisements containing pornographic scenes, is prohibited.

6.2. Hosting information or software that violates Russian Federation laws and copyright or related rights is prohibited.

6.3. Hosting software for botnets, mining, phishing, and other purposes that contradict legal online activities is prohibited.

6.4. Mass email distribution is prohibited unless explicitly authorized by the Company.

6.5. Hosting services that can facilitate illegal activities on the Internet is prohibited.

6.6. Hosting network scanners, proxy checkers, and similar software is prohibited.

6.7. Network speed is limited to 500 Mbps. If a certain traffic volume is reached, speed may be reduced to 10 Mbps or 100 Mbps until the end of the billing month according to the "Fair Use Policy."

7. Termination of Services at the Company's Initiative

7.1. The Company reserves the right to immediately terminate services without notice in the following cases:

7.1.1. Unauthorized distribution of software, violation of Russian laws, fraud, pornography distribution, and other illegal actions;

7.1.2. Mass distribution of unsolicited emails;

7.1.3. Violation of copyright, defamation;

7.1.4. Hosting pornographic content;

7.1.5. Breach of privacy or posting defamatory content;

7.1.6. Disruption of the Company's server operations;

7.1.7. Providing false information;

7.1.8. Inappropriate communication with Company employees.

8. The Company Is Not Responsible

8.1. For the Client's choice of operating system, software, and the consequences of such choices.

8.2. For any types of direct or indirect damages, loss of information, business reputation, and other losses.

8.3. The Company does not review the content hosted by the Client, except in cases where a justified complaint is received from a third party.

9. Service Level Guarantee

9.1. The Company guarantees hosting server availability at a level of 99% per month.

9.2. In case of violation of point 9.1, each full day (24 hours) of service downtime is compensated to the Client at double the rate.

9.3. Compensation is provided as additional service days and is not paid in monetary form.

9.4. Compensation is granted based on a request submitted through the personal account at https://my.hostinux.com/billmgr#/support/list.

10. E-mail Notification

10.1. Registration in the personal account at https://my.hostinux.com/ signifies the Client's consent to receive informational e-mails, including service offers from the Company.

10.2. Refusal of notifications is only possible upon complete account closure.

10.3. The Company is not responsible for the Client not receiving important information via e-mail.

11. Company Details

IPTRANSIT BUSINESS LTD

Company number: 16061928

Registered office address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

E-mail: [email protected]

Official website: https://hostinux.com

Personal account: https://my.hostinux.com